Store Support

The Home Depot; King of Prussia (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer seeks Associates in Store Support positions. These roles are responsible for ensuring outstanding customer experiences, assisting in various functions such as order fulfillment, and providing support to customers and vendors. Ideal candidates should be detail-oriented, have strong time management skills, and demonstrate integrity at all times. The positions may include Office Associate, Order Fulfillment Associate, Lot Associate, or Customer Service Representative, contributing to key operational responsibilities.

Qualifications

• Ability to assist customers and handle cash management.
• Detail-oriented with strong time management skills.
• Demonstrated integrity and focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Support operational responsibilities and store specific objectives.

Skills

Detail-oriented

Time management

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.