Store Support

The Home Depot; Acworth (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

The Home Depot is seeking associates for Store Support roles which include responsibilities for customer order fulfillment, assisting customers in-store, and providing administrative services. Key functions involve ensuring customer satisfaction and adherence to operational concerns while working with minimal supervision.

Candidates must be detail-oriented, possess strong time management skills, and demonstrate integrity. Positions available include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Must demonstrate a high level of integrity at all times.
• Strong detail-oriented and time management skills required.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.