Store Support

The Home Depot; Provo (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Provo, Utah is looking for associates to join their Store Support team. This critical role includes responsibilities like ensuring outstanding customer order fulfillment, assisting customers in the store, and providing administrative services. Positions available may include Office Associate, Order Fulfillment Associate, and Customer Service Representative.

Ideal candidates will demonstrate strong customer service skills, attention to detail, and time management abilities while maintaining a high level of integrity in all their tasks.

Qualifications

• Ability to work cooperatively with other associates.
• Proven skills in handling cash management and program compliance.
• Demonstrated high level of integrity and focus on business objectives.

Responsibilities

• Ensure exceptional customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer product order questions.

Skills

Detail-oriented

Time management

Customer service skills

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.