Store Support

The Home Depot; Manassas (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is hiring for Associates in Store Support in Manassas, Virginia. This role involves various non-sales functions, focusing on customer order fulfillment and administrative services, critical for ensuring customer satisfaction.

Responsibilities include assisting customers, managing cash, and collaborating with other team members. Ideal candidates should be detail-oriented, have good time management skills, and demonstrate integrity. Potential roles include Office Associate and Order Fulfillment Associate.

Qualifications

• Strong detail orientation for accurate order fulfillment.
• Proven time management skills essential to handle multiple tasks.
• Experience in customer service or retail preferred.

Responsibilities

• Assist customers in the store and ensure order fulfillment.
• Provide administrative services and handle cash management.
• Work collaboratively with other associates and vendors.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.