Store Support

The Home Depot; Jasper (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is hiring for Store Support positions responsible for non-sales functions like customer order fulfillment and administrative services. Associates will assist customers in store and answer product inquiries, ensuring high levels of satisfaction. Key traits include attention to detail, integrity, and time management. This job offers opportunities for various roles such as Office Associate or Customer Service Representative.

Qualifications

• Ability to work cooperatively with others and vendors.
• Proven time management skills.
• Demonstrate a high level of integrity.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer questions.

Skills

Detail-oriented

Time management

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.