Store Support

The Home Depot; Woodbridge (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Woodbridge is seeking associates for Store Support positions. The role involves ensuring outstanding customer order fulfillment and assisting customers in various capacities. Individuals must work cooperatively with others, demonstrate integrity, and have strong time management skills. The position includes responsibilities such as directing customers, handling cash management, and providing administrative support, making it essential for enhancing customer satisfaction.

Qualifications

• Proven time management skills.
• Demonstrated integrity at all times.
• Ability to work with little supervision.

Responsibilities

• Support non-sales functions for outstanding customer order fulfillment.
• Assist customers in the lot and provide administrative services.
• Ensure compliance with cash management programs.

Skills

Customer service skills

Time management

Detail-oriented

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.