Store Support

The Home Depot; California (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is looking for associates in non-sales Store Support positions. Responsibilities include ensuring customer order fulfillment, assisting customers, and providing administrative services. The role demands cooperative work with other associates and vendors, while maintaining high levels of customer satisfaction. Potential positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Ability to respond to operational concerns.
• Must work cooperatively with other Associates.
• Proven integrity in store dealings.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in store lot and administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management skills

Strong customer service

Ability to work with little supervision

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.