Store Support

The Home Depot; Euclid (OH); On-site; USD 16,531 - 24,796; Full time

Job summary

A leading home improvement retailer in Ohio is seeking Associates in Store Support. The role involves ensuring outstanding customer order fulfillment, assisting customers in the lot, and performing administrative tasks. Ideal candidates must demonstrate strong customer service skills, integrity, and the ability to manage time effectively. Specific positions may include Office Associate, Order Fulfillment Associate, and Customer Service Representative. Join a team focused on delivering high-level customer satisfaction.

Qualifications

• Proven time management skills.
• Detail-oriented with the ability to work cooperatively.
• High level of integrity and customer service orientation.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and handle cash management.
• Answer customer questions on product order status.

Skills

Customer service

Time management

Detail-oriented

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.