Store Support

The Home Depot; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in North Carolina is seeking associates for Store Support positions. Responsibilities include ensuring customer order fulfillment, assisting customers, and providing administrative services. Candidates should have strong time management skills and the ability to work cooperatively with colleagues and vendors. Integrity and attention to detail are essential. Both customer and vendor interactions may be required. This role is crucial for high customer satisfaction and operational support.

Qualifications

• Ability to work cooperatively with team members and vendors.
• Strong attention to detail and time management skills.
• Capability to handle cash management effectively.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Manage customer inquiries about product order status.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.