Store Support

The Home Depot; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail company is seeking associates for Store Support roles in Richmond, Virginia. Responsibilities include assisting customers with order fulfillment, providing administrative support, and ensuring high levels of customer satisfaction. Candidates should be detail-oriented, have strong time management skills, and demonstrate integrity. This role is crucial for maintaining efficient store operations, with specific positions including Office Associate and Customer Service Representative.

Qualifications

• Must work cooperatively with other associates and vendors.
• Ability to handle customer inquiries regarding order status.
• Demonstrated integrity and focus on business objectives.

Responsibilities

• Assist customers in the store and during order fulfillment.
• Provide administrative services and manage order processes.
• Support operational responsibilities while ensuring customer satisfaction.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.