Store Support

The Home Depot; Bethlehem (Northampton County); On-site; Full time

Job summary

A leading home improvement retailer in Bethlehem seeks dedicated individuals for Store Support positions. These roles involve ensuring excellent customer satisfaction through tasks such as assisting in order fulfillment, managing customer inquiries, and administrative duties. Candidates must display strong attention to detail, effective time management skills, and integrity. This position is vital to the operational success of the store and requires collaboration with other staff members.

Qualifications

• Must work cooperatively with other Associates, vendors, and carriers.
• Able to respond to operational concerns of all associates.
• Demonstrated high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.