Store Support

The Home Depot; Oakland (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions to ensure excellent customer order fulfillment and assist customers in various capacities. Duties include providing administrative services, directing customers to departments, and maintaining high integrity and operational focus. Candidates must work well with others and possess detail-oriented and time management skills. This role is crucial for maintaining customer satisfaction in store operations.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and with minimal supervision.
• Must demonstrate a high level of integrity.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer questions.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.