Store Support

The Home Depot; Muskegon (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is looking for associates in Store Support positions. These roles involve a variety of non-sales functions, ensuring excellent customer order fulfillment, assisting customers in the lot, and providing administrative services. Candidates should have strong time management skills, be detail-oriented, and work effectively with little supervision. Positions may include Office Associate and Customer Service Representative, focusing on achieving customer satisfaction and operational compliance.

Qualifications

• Must work cooperatively with associates and vendors.
• Proven time management skills are essential.
• High level of integrity and response to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Answer customer questions and handle cash management.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.