Store Supervisor - Lead Tax Service Team & Growth

Jackson Hewitt Tax Service Inc.; Alcoa (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. in Tennessee is seeking a Store Supervisor to lead one or more locations in staffing, productivity, tax preparation work, and marketing, under supervision and in line with company policies.

The role involves supervising seasonal staff, coordinating recruiting and hiring, maximizing customer service and sales, and ensuring accurate filing and timely refund checks while maintaining confidential information.

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN preferred.
• One year of previous management or supervisory experience desired.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.

Responsibilities

• Supervises seasonal hourly staff members at locations in your assigned area
• Communicates with Management on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills

MS Office

Customer service

Communication

Education

High School Degree or equivalent

Management or tax/accounting study preferred

Tools

Excel

Tax preparation software

Job description

Jackson Hewitt Tax Service Inc. in Tennessee is seeking a Store Supervisor to lead one or more locations in staffing, productivity, tax preparation work, and marketing, under supervision and in line with company policies.

The role involves supervising seasonal staff, coordinating recruiting and hiring, maximizing customer service and sales, and ensuring accurate filing and timely refund checks while maintaining confidential information.