Store Supervisor

Jackson Hewitt Tax Service Inc.; Lenoir City (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Store Supervisor to help manage one or more locations within a district. Under supervision, you will oversee staffing, productivity, tax prep work, and marketing initiatives.

You will supervise seasonal staff, coordinate recruiting, maximize customer service and sales, and maintain timely processing of tax returns and client communications. Prior supervisory experience and a PTIN are preferred.

Qualifications

• High School Degree or equivalent related business experience required or preferred.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possession of a PTIN preferred.
• One year of previous management or supervisory experience desired.
• Proficiency with Word, Excel and tax/accounting software is expected.

Responsibilities

• Supervises seasonal hourly staff members at locations in your assigned area.
• Communicates with Management on recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops, reviews, approves, and monitors office work schedules and hours worked.
• Monitors associate performance to ensure adherence to quality standards and deadlines.
• Reviews productivity and discount reports and takes appropriate action where necessary.
• Maintains filing system for tax returns and related documents.
• Prints client checks each morning and ensures timely distribution of refund checks.
• Follows up with void/hold tax return clients to persuade them to file.

Education

High School Degree or equivalent related business experience

Course of study in management or in tax preparation and/or accounting preferred

Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred

One year of previous management or supervisory experience desired

Tools

Word

Excel

Tax preparation software

Accounting software

Email & Internet browser

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one or more locations within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

• Supervises seasonal hourly staff members at locations in your assigned area
• Communicates with Management on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you'll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software