Store Supervisor – Museum Gift Shop

Automatic Data Processing, Inc.; Cleveland (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employer paid parking

401k retirement plan

Paid holidays

Job summary

Rock Hall of Fame in Cleveland, OH is seeking a Store Supervisor to lead guest interactions and drive store performance. You will work with the Store team to deliver exceptional service and engage visitors with the history of rock and roll.

This full-time role requires open shift availability; you will manage merchandising, staffing, and daily operations, coach staff, and use reports to optimize sales and guest satisfaction.

Qualifications

• High school graduate or equivalent; bachelor's degree preferred.
• 2–3 years of supervisory experience in apparel retail.
• Ability to work 40 hours per week; evenings, weekends and holidays.
• Excellent customer service and organizational skills.

Responsibilities

• Engage guests and help connect them to the history of rock and roll through merchandise recommendations.
• Circulate in the Store to engage guests and drive sales.
• Lead, coach, and motivate the team to achieve daily sales goals.
• Utilize reports to make merchandising decisions and product recommendations.
• Operate the POS system and communicate new policies to staff.
• Collaborate with other departments to ensure a cohesive guest experience.

Skills

Supervisory experience

Retail experience

Customer service

Bilingual capabilities (helpful)

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Rock Hall of Fame in Cleveland, OH is seeking a Store Supervisor to lead guest interactions and drive store performance. You will work with the Store team to deliver exceptional service and engage visitors with the history of rock and roll.

This full-time role requires open shift availability; you will manage merchandising, staffing, and daily operations, coach staff, and use reports to optimize sales and guest satisfaction.