Guest Experience Ambassador - Evenings & Weekends

Rock Hall; Cleveland (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Exciting work environment

Free access to museum events & shows

Employer paid parking & proximity to</

public transportation

Paid time off

Job summary

Rock Hall in Cleveland, OH seeks a part-time Fan Engagement Specialist who will greet guests, assist with entry, ticket scanning, and on-floor support while sharing stories about Rock & Roll. This role emphasizes friendly customer service and a love of music.

Responsibilities include engaging visitors, guiding them through exhibits, handling inquiries, and helping manage crowds during events. Evening and weekend availability is required, with a focus on delivering a memorable guest experience.

Qualifications

• High school diploma or equivalent.
• Availability to work predominantly evenings and weekends, with at least one weekend shift each weekend.
• Appreciation of Rock & Roll and/or music history is preferred.
• Ability to pass a background check and drug screen.

Responsibilities

• Greet guests with energy and a welcoming attitude.
• Support various onstage posts throughout the museum, including entry, ticket scanning, exhibit halls, theaters, and answering phones and emails.
• Engage with guests during their visit—share stories and answer questions.
• Address guest concerns promptly and professionally; escalate when needed.
• Provide visitors with wayfinding assistance and recommendations.
• Assist with crowd flow and guest experience during high-volume events.
• Maintain awareness of daily programming, live music, exhibits and events.
• Assist with opening/closing procedures and represent the Rock Hall brand.
• Report operational, cleanliness, or safety issues promptly.

Skills

Greet guests

Guest engagement

Communication

Bilingual bonus

Education

High school diploma

Job description

Rock Hall in Cleveland, OH seeks a part-time Fan Engagement Specialist who will greet guests, assist with entry, ticket scanning, and on-floor support while sharing stories about Rock & Roll. This role emphasizes friendly customer service and a love of music.

Responsibilities include engaging visitors, guiding them through exhibits, handling inquiries, and helping manage crowds during events. Evening and weekend availability is required, with a focus on delivering a memorable guest experience.