Merchandise Supervisor/Keyholder - Airport Store

ADP, Inc.; Cleveland (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Starting pay $20.00 / hour

Paid time off for part-time staff

Free museum access

Job summary

Rock & Roll Hall of Fame in Cleveland, OH, is seeking a Merchandise Supervisor/Keyholder for the Airport Store. The role requires early shift availability (5:00 am) and potential work at the downtown museum location as needed.

You will engage travelers, drive sales, and lead store staff to deliver exceptional guest experiences while upholding Rock Hall values.

Qualifications

• Two years of supervisory experience, preferably in apparel retail.
• Passion for customer service and rock and roll, and ability to get along with people.
• Excellent organizational skills.
• Retail sales and cashier experience.

Responsibilities

• Engage guests in the Airport Store and assist with product recommendations to boost sales.
• Organize apparel and maintain stock levels on the sales floor.
• Use the POS system to transact guest purchases and communicate new policies to staff.

Skills

Supervisory experience

Retail environment experience

Customer service

Cashier experience

Bilingual helpful

Microsoft Office

Tools

POS system

Cash register

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Merchandise Supervisor/Keyholder - Airport Store

Airport Store, Cleveland, OH, US

Salary: $20.00 Annually

MERCHANDISE SUPERVISOR/KEYHOLDER

Rock Hall Culture Statement:

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.

Summary

The Merchandise Supervisor/Keyholder is responsible for creating an engaging experience for all Cleveland Hopkins Airport - Rock Hall store guests while sharing their love of rock and roll. This includes interacting with travelers and working with the broader Store team to make sure that the Rock Hall Store is providing the best quality service possible. This full-time position requires open shift availability & ability to also work at the Rock Hall Museum location in downtown Cleveland as needed.

RESPONSIBILITIES & DUTIES

Embodies the Rock Hall’s mission to “Engage, Teach, and Inspire through the power of rock and roll.”

• Understands the Rock Hall brand and guests.
• Circulates in the Airport Store to engage guests and help them connect to the history of rock and roll through the recommendation of merchandise.
• Continues to communicate new ideas about how to better engage travelers to the Retail Store Management Team.
• Serves as a role model for all visitor facing staff.

Completes daily tasks in the Retail Store, including but not limited to:

• Organizes apparel and maintains the stock level on the sales floor.
• Engages guests in the store and assists them with product recommendations, while expanding sales revenues by up-selling support programs and product accessories.
• Utilizes the POS system to transact guest’s selections.
• Assists with the messaging of new policies and procedures to all visitor facing staff.

Performs other duties as assigned by the Store Management staff.

JOB REQUIREMENTS & QUALIFICATIONS

Shift Availability:

• Due to airport hours of operation, the ability to work shifts starting at 5:00 am is required.
• Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English. High school graduate or equivalent required.

Experience in Field:

• Two years of supervisory experience, preferably in an apparel retail environment.
• Possesses a passion for customer service and rock and roll, and an ability to get along with people.
• Excellent organizational skills.
• Retail sales and cashier experience.
• Bilingual capabilities are helpful.
• Understands implicitly how to work with different people and various working styles across the organization.
• Displays a positive attitude toward guests and other Rock Hall staff.
• Ability to successfully pass a Rock & Roll Hall of Fame reference check, background investigation, and drug screen.
• Appropriately shares information with staff members, ensuring that they and other key contacts across the organization are kept abreast of initiatives, issues, and events internally as well as externally.
• Involves staff in various processes to share information and provide input on policies and practices; solicits ideas and opinions to help shape specific decisions or plans.
• Computer Literate: Microsoft Office.
• Ability to work independently without close oversight, and as a team player who will engage productively with others at varying levels of seniority within and outside the organization.
• A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn.
• Thinks of the big-picture and considers the impact of decisions across the institution.
• Understands implicitly how to work with different people and various working styles across the organization.
• Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.
• Encourages teamwork and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise.
• Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.

Working Conditions:

• Environmental Parameters: Ability to work in a window-less office. Ability to work in confined areas (Store stock room). Ability to work in crowds of people. Ability to work with loud house music. Ability to work independently for extended periods of time.
• Physical Demands:
  • Strength: Ability to lift/move items weighing up to 50 lbs. (approximately)
  • Type: Ability to effectively express or exchange ideas by means of spoken word. Ability to hear accurately to monitor radios and interact with the public. Ability to judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to perform tasks concurrently. Work involved walking or standing most of the time but may involve sitting for brief periods of time.

Equipment Used:

• Personal computer, telephone, calculator, cash register and other retail equipment.
• Minimal hazards. General office working conditions.
• Cognitive:
  • Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
  • Communication: Ability to be conversant in Rock Hall rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from employees and visitors.
  • Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data, and documents.
• Manual:
  • Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
  • Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.
  • Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.

We offer:

Starting pay of $20.00 / hour

Paid time off for part-time staff

Free access to Rock Hall Museum events & shows

Employer paid parking

Employer's Rights:

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.