Full-Time Security Specialist — Visitor Service & Safety

Rock-and-Roll-Hall-of-Fame-&-Museu; Cleveland (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance options

Employer paid parking

403b retirement plan

Paid time off

Job summary

Rock Hall, formally known as the Rock & Roll Hall of Fame, is seeking a Security Representative for a full-time, on-site role in Cleveland, OH. The successful candidate delivers superior visitor service, provides information on exhibits and policies, and helps maintain a safe environment for visitors and staff.

The position requires at least a high school diploma, 1+ year in a customer-facing security or asset-protection role, and the ability to work evenings, weekends, overnights, and holidays.

Qualifications

• High school graduate or equivalent.
• Ability to read and demonstrate basic oral, written, mathematical and manual skills.
• Ability to communicate in standard English.

Responsibilities

• Welcomes, assists, and directs visitors in a courteous manner.
• Provides information on exhibits, facilities, ticketing, policies, parking, directions and local attractions.
• Assists to resolve visitor complaints quickly and effectively.
• Assists visitors needing special accommodations.
• Maintains cleanliness of assigned areas and manages crowd flow.
• Patrols galleries, exterior areas, and loading docks to ensure safety and report issues.
• Provides escorts to employees as needed.
• Responds to emergency situations and completes incident reports.

Skills

Customer service

English proficiency

Bilingual (preferred)

Communication

Education

High school diploma or equivalent

Job description

Rock Hall, formally known as the Rock & Roll Hall of Fame, is seeking a Security Representative for a full-time, on-site role in Cleveland, OH. The successful candidate delivers superior visitor service, provides information on exhibits and policies, and helps maintain a safe environment for visitors and staff.

The position requires at least a high school diploma, 1+ year in a customer-facing security or asset-protection role, and the ability to work evenings, weekends, overnights, and holidays.