Store Supervisor – Luxury Brand & Clienteling Leader

kate spade new york; Central Valley (NY); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

kate spade new york in New York, NY is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment and exceptional floor supervision.

This role drives store productivity through team building, coaching, goal setting, client development, and adherence to brand standards while acting as a brand ambassador on the sales floor and elevating service and operational excellence.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication with customers and staff; ability to multi-task and prioritize.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends; comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and live selling initiatives, including social media engagement and client data capture.

Skills

Leadership

Customer focus

Communication

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

kate spade new york in New York, NY is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment and exceptional floor supervision.

This role drives store productivity through team building, coaching, goal setting, client development, and adherence to brand standards while acting as a brand ambassador on the sales floor and elevating service and operational excellence.