Store Supervisor — Lead Customer Experience & Operations

CVS Health; Bloomington (IL); On-site; USD 18,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. This full-time role oversees opening/closing, supervises staff, and ensures smooth operations when managers are not onsite.

You will work with a team to greet customers, resolve questions, merchandise, and maintain stock while upholding CVS policies. The position offers comprehensive benefits and a 40-hour week.

Qualifications

• Deductive reasoning ability and analytical skills are required.
• Advanced communication and supervision skills are important.
• Ability to work a flexible schedule, including early mornings, overnights, and weekends.

Responsibilities

• Lead store staff when manager or supervisor is unavailable.
• Ensure opening and closing procedures are completed.
• Supervise the crew through directing and follow-up of activities.
• Communicate information effectively with management and crew.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture and greet/thank customers.
• Maintain confidentiality and handle customer relations per policy.
• Price merchandise, stock shelves and manage merchandise displays.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible scheduling

Education

High School Diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer service excellence. This full-time role oversees opening/closing, supervises staff, and ensures smooth operations when managers are not onsite.

You will work with a team to greet customers, resolve questions, merchandise, and maintain stock while upholding CVS policies. The position offers comprehensive benefits and a 40-hour week.