Store Supervisor: Lead Retail Experience & Growth

Casper; Massachusetts; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Salary bonus potential

Medical, vision and dental insurance

Employee discount

Participation in 401k

Paid time off

Tuition reimbursement after one year

Referral program

Job summary

Casper is seeking a Store Supervisor to help oversee daily store operations and mentor the sales floor team in a fast-paced retail environment in Massachusetts. You will run routines with the Store Manager, uphold brand standards, and drive a customer-centric, consultative selling culture on the floor.

The role requires 1-2 years of people leadership in retail, strong communication, and a commitment to service excellence.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and a solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Job description

Casper is seeking a Store Supervisor to help oversee daily store operations and mentor the sales floor team in a fast-paced retail environment in Massachusetts. You will run routines with the Store Manager, uphold brand standards, and drive a customer-centric, consultative selling culture on the floor.

The role requires 1-2 years of people leadership in retail, strong communication, and a commitment to service excellence.