Store Supervisor: Customer-Obsessed Leader & Team Coach

Socotra, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health support

Paid Parental Leave

Employee Referral Bonus

Job summary

SKIMS is seeking a Supervisor to drive daily results on the sales floor, model exceptional customer experiences, and foster a high-performing, inclusive environment. You will coach Team Members in selling behaviors, manage open/close procedures, and lead zone performance to achieve store KPIs while upholding brand standards and policies.

Open availability for evenings, weekends, and holidays is required; you will also help onboard new Team Members and support product launches and inventory

Qualifications

• Previous supervisory or management experience in retail.
• Passion for the SKIMS brand and mission to serve customers and teams.
• Strong ability to lead by example in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor.
• Drive performance through zone management, coaching, and team motivation.
• Ensure opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support.
• Deliver feedback and support individual growth moments by encouraging Learning Agility.
• Help facilitate training and onboarding of new Team Members and reinforce standards.
• Maintain strong product knowledge and support launches, restocks, and floor updates.
• Assist leadership in achieving store KPIs and Drive Results by tracking sales and goals.
• Monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully to inspire a positive, inclusive culture.
• Resolve customer issues with empathy, speed, and ownership.
• Support daily action plans, zone assignments, and shift recaps with Store Leaders.

Skills

Customer service

Leadership

Coaching

Communication

Retail operations

Team motivation

Job description

SKIMS is seeking a Supervisor to drive daily results on the sales floor, model exceptional customer experiences, and foster a high-performing, inclusive environment. You will coach Team Members in selling behaviors, manage open/close procedures, and lead zone performance to achieve store KPIs while upholding brand standards and policies.

Open availability for evenings, weekends, and holidays is required; you will also help onboard new Team Members and support product launches and inventory