Customer-Focused Retail Specialist & 30% Employee Discount

External Ocean State Job Lot; Hyannis (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate Discount

Care.com Access

Paid Time Off

Health & Wellness

FSA

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Hyannis, MA is seeking a Store Specialist to deliver an engaging customer experience, process complex point-of-sale transactions, and ensure smooth operation and merchandising of assigned areas. You will oversee assigned associates, follow company policies, and support store leadership with daily tasks while maintaining safety and a welcoming shopping environment.

Full-time, on-site role with benefits and employee perks, including a 30% discount and health coverage,

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier experience

Basic math

Communication

Tools

POS system

Job description

Ocean State Job Lot in Hyannis, MA is seeking a Store Specialist to deliver an engaging customer experience, process complex point-of-sale transactions, and ensure smooth operation and merchandising of assigned areas. You will oversee assigned associates, follow company policies, and support store leadership with daily tasks while maintaining safety and a welcoming shopping environment.

Full-time, on-site role with benefits and employee perks, including a 30% discount and health coverage,