Store Shift Leader - Customer Service & Operations

O'Reilly Auto Parts; Pooler (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

O’Reilly Auto Parts in Pooler, GA is seeking a Retail Service Specialist to support the Store Manager and Assistants, lead the store team in customer service, and assume shift management when managers are absent. Bilingual candidates are encouraged to apply.

The role focuses on sales, service, store appearance, and efficient operation, with duties including opening/closing, cash handling, and ensuring policy-compliant communications with customers.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts in Pooler, GA is seeking a Retail Service Specialist to support the Store Manager and Assistants, lead the store team in customer service, and assume shift management when managers are absent. Bilingual candidates are encouraged to apply.

The role focuses on sales, service, store appearance, and efficient operation, with duties including opening/closing, cash handling, and ensuring policy-compliant communications with customers.