Bilingual Retail Service Lead — Shift Mgmt & Growth

O'Reilly Auto Parts; Marietta (GA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k with employer contributions from

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Stock Purchase Plan

Paid Time Off

Wellbeing Programs

Opportunities for Career Growth

Zusammenfassung

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and manage shift coverage in their Marietta, GA location. The role emphasizes customer service, store appearance, and daily store operations, with bilingual candidates encouraged to apply.

The position includes responsibilities for supervising service levels, processing orders, handling returns, and ensuring accurate cashiering and security procedures.

Qualifikationen

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.
• Fluency in Spanish is highly desired.

Aufgaben

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure execution of customer service programs.
• Answer phones according to company policy.
• Manage and coordinate buy online/ship to store, transfers, and DC add orders.
• Process returns, exchanges, and refunds accurately and efficiently.
• Ensure merchandise is invoiced before leaving the store and communicate Zipline messages.

Kenntnisse

Strong communication skills

Spanish language proficiency

Ausbildung

RSS Certification

ASE Certification

Jobbeschreibung

O'Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and manage shift coverage in their Marietta, GA location. The role emphasizes customer service, store appearance, and daily store operations, with bilingual candidates encouraged to apply.

The position includes responsibilities for supervising service levels, processing orders, handling returns, and ensuring accurate cashiering and security procedures.