Store Shift Leader: Customer Experience & Ops Pro

Royal Farms; Egg Harbor Township (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Royal Farms is seeking a Team Leader to run store operations on duty and act as the Person in Charge when a senior manager is not present. You will support management in customer service, product availability, and execution of programs while safeguarding safety and asset protection.

You will coach and develop team members, oversee shift tasks, manage POS and cash controls, and ensure compliance with SOPs. You will drive store performance, maintain cleanliness, and uphold brand standards to

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Preferred: 1 year of food service or retail management experience.

Responsibilities

• Provide outstanding customer service and lead team to maintain knowledge of products and promotions.
• Manage shift operations as Person in Charge and ensure cash handling and POS accuracy.
• Oversee food/beverage programs, production planning, and quality standards.
• Maintain store cleanliness and equipment upkeep, handling safety standards.
• Complete assigned tasks with attention to detail and align with SOPs.
• Supervise store staff in absence of a senior leader.

Skills

Leadership

Customer service

Coaching & training

Communication

Supervisory ability

Team development

Education

High school diploma or GED

ANSI-approved Food Safety Manager Certification

Job description

Royal Farms is seeking a Team Leader to run store operations on duty and act as the Person in Charge when a senior manager is not present. You will support management in customer service, product availability, and execution of programs while safeguarding safety and asset protection.

You will coach and develop team members, oversee shift tasks, manage POS and cash controls, and ensure compliance with SOPs. You will drive store performance, maintain cleanliness, and uphold brand standards to