Store Shift Leader: Service, Ops & Safety

Royal Farms; Columbia (MD); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Royal Farms seeks an Team Leader to manage store operations during on‑duty hours, acting as the primary in charge when higher management is unavailable. The role supports management in customer service, product availability, and safety, while coaching staff and ensuring standards are met.

The position emphasizes leadership, training, and operational excellence. The Team Leader will oversee shift tasks, cash handling, and vendor relations, delivering strong results in service quality, sales, and

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Strong written, verbal, and interpersonal communication skills.
• Strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee store operations as Person in Charge when needed.
• Support management in customer service, product availability, safety, and vendor care.
• Coach and train team members to deliver consistent service.
• Ensure food service programs are executed and safety standards are met.
• Perform shift operations, POS tasks, and cash controls.

Skills

Leadership

Supervision

Communication

Customer service

Team development

Education

High school diploma or GED

Job description

Royal Farms seeks an Team Leader to manage store operations during on‑duty hours, acting as the primary in charge when higher management is unavailable. The role supports management in customer service, product availability, and safety, while coaching staff and ensuring standards are met.

The position emphasizes leadership, training, and operational excellence. The Team Leader will oversee shift tasks, cash handling, and vendor relations, delivering strong results in service quality, sales, and