Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Saint Peters (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a proactive team member to open and close the store when management is unavailable, handling start-up systems, cash handling, and preparing the floor for business. You will process returns, refunds, and cash drops while delivering a distinctive customer experience.

The role includes engaging customers, resolving issues, and supporting merchandising, pricing, and backroom operations to ensure smooth daily store performance.

Qualifications

• Must have at least 1 year of leadership or supervisory work experience.
• Fluent in reading, writing, and speaking English.
• Experience with cash handling and customer service.
• Knowledge of store operations and basic procedures is a plus.

Responsibilities

• Open and close the store in the absence of management, start systems, handle cash, prepare floor and stock room for the day.
• Process returns, refunds, cash drops to the safe, and provide change as requested.
• Deliver a distinctive and delightful customer experience to shoppers and patients.
• Engage customers, greet and assist with products and services, resolve issues to ensure satisfaction.
• Assist with ordering, backdoor deliveries, price changes, and basic merchandising.

Skills

Leadership experience

English fluency

Cash handling

Retail operations

Education

High school diploma or equivalent

Job description

Walgreens Co. is seeking a proactive team member to open and close the store when management is unavailable, handling start-up systems, cash handling, and preparing the floor for business. You will process returns, refunds, and cash drops while delivering a distinctive customer experience.

The role includes engaging customers, resolving issues, and supporting merchandising, pricing, and backroom operations to ensure smooth daily store performance.