Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Lakeside (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a customer-focused team member to open and close the store in the absence of management, manage cash and transactions, and assist customers with products and services.

You will model strong service behaviors and support merchandising, inventory, and backroom operations to maintain a delightful shopping environment. The role emphasizes cash handling, basic pricing, and safeguarding store procedures, with opportunities to learn across departments and assist with the

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store and handle required cash processes in the absence of management.
• Complete returns, refunds, cash drops, and provide change to registers.
• Engage customers to deliver a positive shopping experience and assist with services.
• Assist with inventory, pricing changes, displays, and backroom organization.
• Support pharmacy-related tasks as requested and maintain store compliance.

Skills

Leadership experience

Retail key holder

Customer service excellence

Cash handling

Education

PTCB certification or Pharmacy license (state)

Job description

Walgreens Co. is seeking a customer-focused team member to open and close the store in the absence of management, manage cash and transactions, and assist customers with products and services.

You will model strong service behaviors and support merchandising, inventory, and backroom operations to maintain a delightful shopping environment. The role emphasizes cash handling, basic pricing, and safeguarding store procedures, with opportunities to learn across departments and assist with the