Store Shift Lead: Frontline Ops & Customer Experience

Walgreens; Canal Winchester (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a retail team member to open and close the store when management is absent, manage cash and back-room readiness, and assist customers with products and services. The role emphasizes delivering a distinctive customer experience.

You will also support back-office tasks, coordinate with management, and help maintain store standards. The position requires one year of leadership experience, fluency in English, and familiarity with store systems and pricing procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.

Skills

Leadership experience

Customer service

Cash handling

Communication

Education

PTCB certification or pharmacy licence

Tools

Store systems knowledge

Store equipment knowledge

Job description

Walgreens is seeking a retail team member to open and close the store when management is absent, manage cash and back-room readiness, and assist customers with products and services. The role emphasizes delivering a distinctive customer experience.

You will also support back-office tasks, coordinate with management, and help maintain store standards. The position requires one year of leadership experience, fluency in English, and familiarity with store systems and pricing procedures.