Store Shift Lead: Customer Experience & Ops Champion

Walgreens; Monson (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store when management is absent, manage cash handling, assist customers, and ensure a smooth daily start. The role emphasizes delivering a delightful customer experience and supporting operations across in-store processes.

Qualifications include leadership experience, English fluency, and the ability to handle returns, refunds, and price changes while maintaining store standards and inventory integrity.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure all systems start-ups and cash handling are completed.
• Complete product returns, refunds, and cash drops to the safe; provide change as requested.
• Provide a distinctive and delightful customer experience and greet customers to offer assistance.

Skills

Leadership

Customer service

Cash handling

English fluency

Education

High school diploma or equivalent

Tools

POS system

Retail software

Job description

Walgreens is seeking a capable team member to open and close the store when management is absent, manage cash handling, assist customers, and ensure a smooth daily start. The role emphasizes delivering a delightful customer experience and supporting operations across in-store processes.

Qualifications include leadership experience, English fluency, and the ability to handle returns, refunds, and price changes while maintaining store standards and inventory integrity.