Store Shift Lead — Elevate Customer Experience & Ops

Walgreens; West Allis (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in West Allis, WI is seeking a Store Associate to support opening/closing duties, assist customers, process transactions, and maintain store readiness. You will handle cash, returns, and basic bookkeeping, coordinate with management when present, and help ensure secure access for deliveries while keeping shelves stocked and clean.

The role emphasizes delivering a distinctive customer experience, training with the team, and following policies on pricing, signage, and regulated products.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring floor and stock room are ready for the day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues to ensure a positive experience.
• Maintains accurate inventory counts and supervises basic department pricing and signage as required.

Skills

Leadership experience

Customer service

Retail experience

English fluency

Tools

Store POS system

Store equipment

Job description

Walgreens in West Allis, WI is seeking a Store Associate to support opening/closing duties, assist customers, process transactions, and maintain store readiness. You will handle cash, returns, and basic bookkeeping, coordinate with management when present, and help ensure secure access for deliveries while keeping shelves stocked and clean.

The role emphasizes delivering a distinctive customer experience, training with the team, and following policies on pricing, signage, and regulated products.