Store Shift Lead: Elevate Customer Experience & Ops

Walgreens Co.; Springfield (VA); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. seeks an individual to support store operations on site, including opening/closing the store, handling cash, and ensuring shelves and stockrooms are ready for business. You will assist with vendor deliveries and price changes while maintaining a clean, compliant store environment.

The role emphasizes delivering a delightful customer experience through proactive service, accurate cash handling, and collaboration with team members to meet daily goals.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.

Skills

Customer service

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Tools

Cash registers

Store systems

Job description

Walgreens Co. seeks an individual to support store operations on site, including opening/closing the store, handling cash, and ensuring shelves and stockrooms are ready for business. You will assist with vendor deliveries and price changes while maintaining a clean, compliant store environment.

The role emphasizes delivering a delightful customer experience through proactive service, accurate cash handling, and collaboration with team members to meet daily goals.