Store Shift Lead: Ops, Cash & Customer Delight

Walgreens Co.; Pittsburgh (Allegheny County); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable leader to open/close the store, handle cash, and ensure readiness for business. You will engage customers, resolve issues, and maintain inventory accuracy while supporting pricing, displays, and store maintenance.

The role emphasizes teamwork, compliance, and delivering a distinctive customer experience. Candidates should have at least one year in a supervisory or key holder role and be fluent in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring readiness for business day.
• Completes returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive and delightful customer experience across interactions.
• Engages customers, resolves issues, and answers questions to ensure satisfaction.
• Registers sales with accuracy and records scan errors and price Verifications.
• Assist with inventory, pricing, displays, and back room organization.
• Maintain store conditions, signage, and compliance with policies and local laws.

Skills

Leadership

Customer service

Cash handling

Store operations

Team coaching

English fluency

Education

PTCB certification or pharmacy license (state)

Tools

POS systems

Cash registers

Job description

Walgreens Co. is seeking a capable leader to open/close the store, handle cash, and ensure readiness for business. You will engage customers, resolve issues, and maintain inventory accuracy while supporting pricing, displays, and store maintenance.

The role emphasizes teamwork, compliance, and delivering a distinctive customer experience. Candidates should have at least one year in a supervisory or key holder role and be fluent in English.