Store Shift Lead: Elevate Customer Experience & Operations

Walgreens; Lima (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable leader for an on-site role responsible for opening and closing the store in the absence of management, handling cash and system start-ups, and ensuring a smooth start to the business day.

You will engage customers, resolve questions, and share service best practices while coaching team members on inventory, pricing, and displays. This position emphasizes strong English communication and reliability.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change for registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with inventory counts, pricing changes, and displays; manage backstock and stockroom.
• Assist with vendor deliveries, back door access, and store upkeep in manager's absence.
• Serve as liaison between management and team; communicate tasks when management is not present.

Skills

Leadership

Customer service

Store operations

English fluency

Education

PTCB certification or pharmacy license

Tools

POS systems

Job description

Walgreens is seeking a capable leader for an on-site role responsible for opening and closing the store in the absence of management, handling cash and system start-ups, and ensuring a smooth start to the business day.

You will engage customers, resolve questions, and share service best practices while coaching team members on inventory, pricing, and displays. This position emphasizes strong English communication and reliability.