Store Shift Lead: Customer Experience & Ops

Walgreens; Bridgeview (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to support store opening/closing in the absence of management, ensuring all systems start and cash handling are prepared for the day. You will assist with deliveries through backdoor access and perform necessary store duties.

The role emphasizes engaging customers, resolving issues, and modeling Walgreens’ best practices to provide a delightful shopping experience. Strong English communication is required.

Qualifications

• One year of leadership or supervisory or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handles system start‑ups and cash handling, and prepares floor and stock room for the business day.
• Completes returns, voids, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services, resolving issues to ensure a positive experience.

Skills

Leadership

Customer service

Cash handling

Cash registers

Job description

Walgreens is seeking a team member to support store opening/closing in the absence of management, ensuring all systems start and cash handling are prepared for the day. You will assist with deliveries through backdoor access and perform necessary store duties.

The role emphasizes engaging customers, resolving issues, and modeling Walgreens’ best practices to provide a delightful shopping experience. Strong English communication is required.