Store Shift Lead — Customer Experience & Operations

Walgreens; Lexington (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Lexington, MA is hiring a Retail Key Holder to join our team. This role supports store operations by opening and closing the store when management is not present, handling cash, and ensuring shelves and stock rooms are ready for the business day.

You will engage customers, assist with product questions, and help maintain accurate inventory and pricing. Previous leadership or supervisory experience in retail and strong English skills are preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management.
• Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance.
• Maintains accurate inventory counts and stockroom organization.

Skills

Leadership

Retail experience

Customer service

English fluency

Job description

Walgreens in Lexington, MA is hiring a Retail Key Holder to join our team. This role supports store operations by opening and closing the store when management is not present, handling cash, and ensuring shelves and stock rooms are ready for the business day.

You will engage customers, assist with product questions, and help maintain accurate inventory and pricing. Previous leadership or supervisory experience in retail and strong English skills are preferred.