Store Shift Lead: Customer Experience & Ops Champion

Walgreens Co.; Butte (MT); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Butte, MT is seeking a Store Lead to open and close the store when management is absent, start systems, handle cash, and ensure the floor and stock room are ready for the business day. You will assist with deliveries and protect store procedures while modeling a distinctive customer experience.

You will also engage customers, process returns and refunds, coach team members, and support pricing, displays, and inventory accuracy in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive customer experience.
• Maintains accurate inventory counts and assists with pricing and store displays.

Skills

Leadership

English fluency

Retail experience

Tools

POS system

Cash handling

Job description

Walgreens Co. in Butte, MT is seeking a Store Lead to open and close the store when management is absent, start systems, handle cash, and ensure the floor and stock room are ready for the business day. You will assist with deliveries and protect store procedures while modeling a distinctive customer experience.

You will also engage customers, process returns and refunds, coach team members, and support pricing, displays, and inventory accuracy in a fast-paced retail environment.