Store Shift Lead — Customer Experience & Ops

Walgreens Co.; Delavan (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a candidate to open and close the store when management is absent, handle cash, and ensure the floor and stock room are ready for business. You will assist with deliveries, returns, refunds, and price changes while delivering a welcoming customer experience.

The role emphasizes proactive customer service, stock control, and collaboration with the team to maintain store standards and promotional displays. Prior leadership and retail experience are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling required systems and cash responsibilities.
• Processes product returns, order voids, refunds, and cash drops; provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Greet and assist customers, resolve issues, and answer questions to ensure a positive experience.
• Assist with inventory accuracy, pricing tasks, and displays; support store operations and vendor deliveries.

Skills

Leadership

Cash handling

Customer service

Inventory control

Store operations

Pricing & promotions

Tools

Store systems

Store equipment

Job description

Walgreens Co. is seeking a candidate to open and close the store when management is absent, handle cash, and ensure the floor and stock room are ready for business. You will assist with deliveries, returns, refunds, and price changes while delivering a welcoming customer experience.

The role emphasizes proactive customer service, stock control, and collaboration with the team to maintain store standards and promotional displays. Prior leadership and retail experience are required.