Store Shift Lead: Customer Experience & Ops

Walgreens; Harmony Township (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a frontline leader to open and close the store when management is not present, ensuring cash handling and smooth daily operations. You will also process returns and refunds, contribute to secure cash management, and provide a high level of customer service.

The role emphasizes maintaining store readiness, engaging customers, and modeling proactive service traits to deliver a consistent Walgreens experience across shifts.

Qualifications

• At least one year of leadership or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state (preferred).

Responsibilities

• Opens and closes the store when management is absent, handles start‑ups and cash handling.
• Registers sales, processes returns, refunds, and manages cash drops and change as needed.
• Delivers a distinctive and delightful customer experience to shoppers.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens is seeking a frontline leader to open and close the store when management is not present, ensuring cash handling and smooth daily operations. You will also process returns and refunds, contribute to secure cash management, and provide a high level of customer service.

The role emphasizes maintaining store readiness, engaging customers, and modeling proactive service traits to deliver a consistent Walgreens experience across shifts.