Store Shift Lead: Customer Experience & Ops

Walgreens; Swormville (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a team member to support store operations and customer service. The role includes opening and closing the store in the absence of management, handling cash and refunds, and ensuring the floor and stock room are ready for business.

You will engage customers, resolve questions, and model Walgreens service traits to deliver a delightful experience while helping with inventory, pricing, and merchandising tasks as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and ensures pricing and signage comply with local regulations.
• Assists with and coaches team members on vendor ordering, displays, and merchandising.

Skills

Leadership experience

Fluent English

Job description

Walgreens is seeking a team member to support store operations and customer service. The role includes opening and closing the store in the absence of management, handling cash and refunds, and ensuring the floor and stock room are ready for business.

You will engage customers, resolve questions, and model Walgreens service traits to deliver a delightful experience while helping with inventory, pricing, and merchandising tasks as needed.