Store Shift Lead: Customer Experience & Ops

Walgreens; Hermitage Springs (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, ensuring systems are started up and the floor is ready for business. The role involves handling cash, processing returns, refunds, and assisting with vendor deliveries.

Responsibilities include delivering a distinctive customer experience, supporting inventory control, pricing, merchandising, and basic store maintenance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with inventory, pricing changes, and display revisions to support merchandising.
• Assist at Pharmacy out window as requested.
• Maintain store cleanliness and compliance with policies and procedures.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, ensuring systems are started up and the floor is ready for business. The role involves handling cash, processing returns, refunds, and assisting with vendor deliveries.

Responsibilities include delivering a distinctive customer experience, supporting inventory control, pricing, merchandising, and basic store maintenance.