Store Shift Lead: Customer Experience & Ops

Walgreens; South Farmingdale (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens is seeking a responsible team member to help open and close the store when management is unavailable, handle cash and refunds, and deliver a standout customer experience. You will support inventory, pricing, and back-office tasks while ensuring compliance with policies and procedures.

The role emphasizes leadership, English fluency, and the ability to coach others, with a focus on providing excellent service to customers and patients in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Serves as liaison between management and team when management is not present.
• Ensures compliance with store policies, pricing, and regulatory requirements.

Skills

Leadership

Retail key holder

English fluency

Customer service

Job description

Walgreens is seeking a responsible team member to help open and close the store when management is unavailable, handle cash and refunds, and deliver a standout customer experience. You will support inventory, pricing, and back-office tasks while ensuring compliance with policies and procedures.

The role emphasizes leadership, English fluency, and the ability to coach others, with a focus on providing excellent service to customers and patients in a fast-paced retail environment.