Store Shift Lead: Customer Experience & Operations

Walgreens; Algonquin (IL); On-site; USD 17,000 - 28,000; Full time

Job summary

Walgreens is seeking a role focused on ensuring smooth store operations, opening and closing procedures, and delivering an exceptional customer experience. You will handle cash, assist with returns, and support daily vendor and inventory activities.

The position emphasizes leadership, teamwork, and communication, with a strong focus on customer service, accuracy, and compliance with store policies. This is an on-site position at Walgreens locations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Open/close the store in absence of management, manage cash and ensure readiness for business day.
• Engage customers and patients, resolve issues, and deliver a positive experience.
• Assist with inventory, pricing, signage, and basic bookkeeping tasks.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification

Pharmacy licence

Job description

Walgreens is seeking a role focused on ensuring smooth store operations, opening and closing procedures, and delivering an exceptional customer experience. You will handle cash, assist with returns, and support daily vendor and inventory activities.

The position emphasizes leadership, teamwork, and communication, with a strong focus on customer service, accuracy, and compliance with store policies. This is an on-site position at Walgreens locations.