Store Shift Lead - Customer Experience & Ops

Walgreens; Plainfield (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Plainfield, NJ is seeking a team member who can open and close the store when management is absent, handle cash, and ready the floor and stock room for the business day. You will also engage customers, resolve issues, and model service excellence to the team.

The role includes inventory maintenance, pricing updates, and collaboration with management on store operations and vendor deliveries. Strong English communication is required and prior retail leadership is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store; performs required cash handling and ensures readiness for business.
• Completes product returns, order voids, refunds, and cash drops.
• Delivers a distinctive customer experience and serves customers.
• Engages customers and resolves issues, sharing best practices with team.
• Maintains inventory accuracy and executes price changes as required.
• Assists with store systems, equipment, and backroom operations.

Skills

Leadership

Customer service

Cash handling

Inventory control

Retail operations

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens in Plainfield, NJ is seeking a team member who can open and close the store when management is absent, handle cash, and ready the floor and stock room for the business day. You will also engage customers, resolve issues, and model service excellence to the team.

The role includes inventory maintenance, pricing updates, and collaboration with management on store operations and vendor deliveries. Strong English communication is required and prior retail leadership is preferred.