Store Shift Lead: Customer Experience & Operations

Walgreens; East Orange (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in East Orange, NJ, is seeking a customer-focused team member who can open and close the store in the absence of management, handle cash duties, and ensure the floor and stock room are ready for business. The role emphasizes delivering an outstanding customer experience and assisting with vendor deliveries when needed.

The ideal candidate will have at least one year of leadership or supervisory experience, strong English communication, and may hold a PTCB certification or pharmacy

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Possesses valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for business.
• Handles product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.

Skills

Leadership experience

Customer service mindset

English proficiency

Education

PTCB certification/pharmacy license

Job description

Walgreens in East Orange, NJ, is seeking a customer-focused team member who can open and close the store in the absence of management, handle cash duties, and ensure the floor and stock room are ready for business. The role emphasizes delivering an outstanding customer experience and assisting with vendor deliveries when needed.

The ideal candidate will have at least one year of leadership or supervisory experience, strong English communication, and may hold a PTCB certification or pharmacy