Store Shift Lead — Customer Experience & Operations

Walgreens; Newark Heights (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Newark, NJ is seeking a dedicated team member to support store operations in the absence of management. You will handle opening/closing procedures, cash handling, stock readiness, and assist with vendor deliveries.

The role emphasizes delivering a distinctive customer experience, engaging customers, resolving issues, and helping teammates with pricing, inventory, and displays while ensuring compliance and safety.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.

Skills

Leadership experience

Customer service

Retail operations

Cash handling

Tools

POS systems

Job description

Walgreens in Newark, NJ is seeking a dedicated team member to support store operations in the absence of management. You will handle opening/closing procedures, cash handling, stock readiness, and assist with vendor deliveries.

The role emphasizes delivering a distinctive customer experience, engaging customers, resolving issues, and helping teammates with pricing, inventory, and displays while ensuring compliance and safety.