Store Shift Lead - Customer Experience Champion

Walgreens; Whitehouse Station (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in the United States (New Jersey) is seeking a customer-focused team member to help open and close the store in the absence of management, handle cash and refunds, and ensure shelves and back stock are ready for the business day.

You will engage customers, support daily operations, and contribute to a delightful shopping experience while maintaining accurate pricing and display standards. Training and guidance are provided as needed.

Qualifications

• Minimum of 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Ability to handle cash, refunds, and store opening/closing tasks where needed.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues for a positive experience.
• Assists with and coaches other team members in vendor ordering, displays, pricing, inventory counts, and housekeeping.

Skills

Leadership experience

Customer service

Cash handling

English proficiency

Education

PTCB certification or pharmacy license

Tools

POS systems

Cash register operations

Job description

Walgreens in the United States (New Jersey) is seeking a customer-focused team member to help open and close the store in the absence of management, handle cash and refunds, and ensure shelves and back stock are ready for the business day.

You will engage customers, support daily operations, and contribute to a delightful shopping experience while maintaining accurate pricing and display standards. Training and guidance are provided as needed.