Store Shift Lead - Customer Experience & Ops

Walgreens; Pittsburg (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in California seeks a store associate with leadership responsibilities to open and close the store, handle cash, and ensure the floor and stock room are ready for the business day. You will also support backdoor deliveries and assist the management team in their absence.

The role focuses on delivering a distinctive customer experience, greeting customers, resolving issues, and upholding store standards. Training and cooperation with teammates are essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services, resolving issues to ensure a positive experience.
• Registers all related sales, reviews price verifications, and handles voids and errors.
• Assists with vendor deliveries, stock rotations, and backroom organization.
• Maintains inventory accuracy and store cleanliness; supports displays and signage.

Skills

Leadership experience

Supervisory experience

Retail key holder

Fluent English

Education

PTCB certification or pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens in California seeks a store associate with leadership responsibilities to open and close the store, handle cash, and ensure the floor and stock room are ready for the business day. You will also support backdoor deliveries and assist the management team in their absence.

The role focuses on delivering a distinctive customer experience, greeting customers, resolving issues, and upholding store standards. Training and cooperation with teammates are essential.